FAQ

Here are a few quick answers to our most frequently asked questions.


WHAT SIZE SHOULD I ORDER?

Our garments are designed with a relaxed, oversized fit. If you prefer a more standard fit, we recommend sizing down from your usual size.

If your order arrives and still doesn’t quite fit right, we offer a no-questions-asked money-back guarantee. Just request a return within 14 days of receiving your order and we’ll help you through the process.

Visit our sizing or returns page for more details.


HOW LONG WILL SHIPPING TAKE?

All orders are dispatched from our Auckland office within 1–2 business days.

We ship via express courier so your garments can get to you as quickly as possible. You can view full delivery details on our shipping & taxes page.


HOW DO I TRACK MY ORDER?

As soon as your order has been placed, you will receive a confirmation email verifying that we have received your order.

Once the order is shipped, you will automatically receive an email with your tracking number, enabling you to track your order on our provider's website.


WILL I HAVE TO PAY IMPORT DUTIES?

Customers in AUS/UK/EU/USA will not pay any additional fees upon delivery.

Visit our shipping & taxes page for more details.


HOW CAN I SAVE ON MY ORDER?

The best way to save is through our bundles.

Bundles give you a discount when you buy multiple items together. The more you buy, the more you save.

We also offer complimentary express shipping on qualifying orders to save you a few extra dollars.