RETURNS

If you would like to make a return, eligible items may be returned within 14 days of delivery for store credit or refund (Australia & New Zealand only), subject to the conditions below.


RETURN OPTIONS BY REGION


NZ & AU
Full refund: Product price (less shipping costs).

EU, UK, US & ROW
Store credit: 105% of product price (less shipping costs).

Please note: Due to the nature of VAT and tariff-inclusive pricing on international orders, as duties, taxes and tariffs are paid directly to foreign governments, we are unable to process refunds for orders outside of New Zealand and Australia.


RETURN TERMS & CONDITIONS


To be eligible for a return

The item must be in original, unused condition.
The original box and packaging must be included.
All tags and labels must be attached.
Proof of purchase (order confirmation/packing slip) is required.

Note: If an item is sent back not in its original packaging, the sender will be responsible for any additional transportation costs that are incurred.


Items not eligible

All sale items are FINAL SALE.
Altered or custom order items.
Gift cards.


Timeframe

Returns must be initiated within 14 days from the date of delivery.
Items must be sent back within 14 days of initiating your return.


How to return

Customers are responsible for the payment of returns and do so at their own expense.


Pre-paid return label costs

NZ | $15 NZD
AU | $25 AUD
US | $25 USD
EU / UK | £25
ROW | return at your own expense


Once we receive and inspect your return

Refunds (NZ / AU only): Processed within 5-7 business days to your original payment method.

Store Credit: Issued within 2-3 business days via email. Store credit does not expire and can be used on any future purchase.


INCORRECT, DAMAGED OR FAULTY ITEMS


If you receive an incorrect, damaged or faulty item, please contact us immediately at info@fingod.co.nz with photos and a description. We will arrange a repair, replacement or full refund at no cost to you, including return shipping.